Please read these Terms and Conditions fully and carefully before using www.ayraderma.com (the “website”) and the services, features, content, applications, or products offered by Ayra Synergy (“we”, “us”, “our”, or Ayra Synergy’s”). Ayra Synergy is equivalent to Hope Global ltd., a company duly registered and operating under the laws of the Republic of Bulgaria, registered under unified identification code (UIC): 206024693, with principal address at 46 Akad. Stefan Mladenov str., entr. A, office 13, 14, 15. These Terms and Conditions set forth the legally binding Terms and Conditions for your use of the Site and Services. We are authorized to add other Sites from time to time as we expand our product offerings and these Terms and Conditions govern your use of our Sites and your conduct, regardless of the means of access. We explicitly announce that the current Terms and Conditions apply to all services and products available on our website. Should any new services be added, the General Terms will be updated accordingly, in the order that follows. Please read the Terms and Conditions carefully and keep a copy for your archive. You can require a copy of the Terms and Conditions from us at any time, as well as for the applicable fees and current limits and/or statement for the latest transactions.
By using services and products available on our website, you confirm that you have read, understand, and agree, to be bound by these Terms and Conditions. The presentation of services and products on our website does not constitute a legally binding offer but a non-binding online catalog instead. By clicking the button “add to cart”, you submit a binding order regarding the goods in the shopping cart. The confirmation of any order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. Please be aware that in our sole discretion, we are allowed to refuse to offer the Services to any person or entity and change its eligibility criteria at any time, for which circumstance you will be informed via email or other equivalent communication channel. If you do not agree with the Terms and Conditions, you are not allowed to use our website. You must be older than 18 in order to make an order.
Please review Ayra Synergy’s Privacy Policy so that you can learn about our privacy practices.
The products displayed on the website can be ordered and delivered only within the Website
and the specified markets.
Our website
contains information in relation to the services we provide. Kindly be aware that the information provided does
not amount to any advice. The content of the pages of this website is for your general information and use only. It
is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered on this website for any particular
purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any
information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be
your own responsibility to ensure that any products, services or information available through this website meet
your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We shall not be held liable for any losses You may incur through the accessing of third parties websites from our website. Moreover, it is up to our discretion to modify or suspend temporarily or permanently the use of our website without prior notice. By accessing our website you are agreeing that we shall not be held liable for any modification or suspension occurring on our website.
Ayra Synergy is not responsible for any physical or mental injuries, as well as allergic reactions resulting from the use of the Ayra Synergy’s products. Our products are not recommended for pregnant women, nursing mothers, and children under 18 years of age. The products offered or promoted on the website are not medical products or substitutes for them. In case of any doubts about the impact of any of the ingredients of the products, which are described on the packaging of each product, on your physical or mental condition, we recommend consulting your doctor before using the product/s. Ayra Synergy reserves the right to change the prices of goods and services at any time without prior notice to customers. The price of products and services is the one indicated at the time of placing the order within the stock availability and/or for the duration of the promotional period, if applicable. Any changes in prices that occur after the acceptance of the order do not apply to it.
The distance sales contract for goods is considered to be concluded from the moment we accept the order sent by the customer.
Ayra Synergy notifies the customer via email and/or phone about the registration of the order.
In all cases where the order is registered and the customer has received confirmation of it, the customer is obliged to make full payment as agreed for each individual order.
Ayra Synergy’s reserves its right, in case of impossibility of delivery, to partially or completely refuse the contract, in which case we are solely responsible for refunding the received amounts without any additional expenses for the customer.
When the stock of a particular item proves to be insufficient to fulfill all the received orders, the rule above applies.
The information provided by the customer, as well as the present Terms and Conditions, are an integral part of the distance sale contract.
Ayra Synergy is not responsible for adhering to the delivery deadlines for the products. The details regarding delivery times of the products are approximate, and Ayra Synergy is not bound by them to provide delivery on a specific date.
The Customer is not entitled to any compensation in the event of a delayed delivery caused by the courier company.
You have the right to withdraw from this contract within 90 days without giving any reason. The withdrawal period will expire after 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.
For hygiene reasons we are unable to offer a refund or exchange on any opened product.
If you wish to cancel your order, please notify us at [email protected]. Under the European Union's Distance Selling Regulations, you have the right to cancel your order with us, in writing, from the time of ordering until 90 days after receipt of the items. We will happily refund unwanted items provided they are in a fully resalable condition. If they are not returned in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the items.
Order return instructions:
Return address:
Company: KELMAR d.o.o.
Address: Goriška cesta 56, 5270 Ajdovščina, Slovenia
Phone: +386 1 828 27 99
If you receive damaged or defective products from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging.
Kindly be aware that the entire content of this website forms part of our intellectual property, including but not limited to the rights of copyright, with all such rights reserved in terms of applicable law. Unless otherwise authorized in writing by us or in accordance with the terms of this Legal notice, you are hereby binding yourself not to redistribute, transmit, re-transmit, copy, publish or otherwise utilize in any way any content of the website. Without prejudice to the above, this website and the material found therein (including, but not limited to, text, artwork, photographs, images, music, audio/video/audio-visual material and computer code) is owned by us and/or our licensors, where applicable. In using this website, you are agreeing to a worldwide, non-exclusive, royalty-free and revocable license limitedly to access to the website and all the Material found herein by using a web browser from any compatible device having internet access. You may download, store and use the material for your own personal use and research or that of your firm or company. You may not republish, retransmit, redistribute or otherwise make the material or any part thereof available to any other party or make the same available on any website, on-line service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without our express prior written consent. Subject to applicable law, you may however share content from this website through social media, subject to you including a clear note that such content is being shared from our website. All other rights are reserved.
You accept and agree that the content, materials, text, images, videos, graphics, trademarks, logos, music, software, and other elements available on the Website are property of Ayra Synergy and are protected by copyright, trademark, and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify, or create derivative works from any content or materials on the Website. All of our Website's Content is Copyrighted by Ayra Synergy. All rights reserved. Except as expressly outlined in these Terms, no license is granted to you and no rights are conveyed by accessing or using the Website. All rights not granted under these Terms are reserved by Ayra Synergy.
THE SITE, ITS CONTENT, AND SERVICES ARE PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE WEBSITE Terms and Conditions OR THE SITE, ITS CONTENTS, AND SERVICES. YOU AGREE THAT WE WILL NOT BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE WEBSITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION, OR OTHER MODIFICATIONS; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHERMORE, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OR DAMAGE OF PROPERTY, AND CLAIMS OF THIRD PARTIES. YOU FURTHER AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, THE USE OF THE WEBSITE OR THESE TERMS OF SERVICE MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATED TO SUCH CLAIM OR ACTION. IF YOU ARE DISSATISFIED WITH THE WEBSITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
Whilst every effort is made to maintain the accuracy of the information on our website, we cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information contained herein. Unless loss or damage is caused due to negligence or willful misconduct, we expressly disclaim any and all liability whatsoever occasioned pursuant to anything done or omitted to be done wholly or partly in reliance upon the contents of this website, or any part thereof. We further expressly disclaims any and all liability in respect of any loss or damage suffered by any person of the information contained on this website. We shall not be held liable for any losses You may incur through the accessing of third parties websites from our website. Moreover, it is up to our discretion to modify or suspend temporarily or permanently the use of our website without prior notice. By accessing our website you are agreeing that we shall not be held liable for any modification or suspension occurring on our website.
Whilst every effort is made to maintain the accuracy of the information on our вebsite, Ayra Synergy cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information contained herein. Unless loss or damage is caused due to оur negligence or willful misconduct, we expressly disclaims any and all liability whatsoever occasioned pursuant to anything done or omitted to be done wholly or partly in reliance upon the contents of this website, or any part thereof. We further expressly disclaim any and all liability in respect of any loss or damage suffered by any person of the information contained on this Website. Any liability of arising from any technical inaccuracies shall be excluded to the extent permitted by law. Furthermore Ayra Synergy shall not be held liable for any delay whatsoever in the performance or else the failure of its obligations if such delay or failure is a result of events that are beyond our control. Also, Ayra Synergy shall not be liable for any losses incurred by you as a result of third parties services which are outside our control whether such services are used by you in order to access our website or they are used by us in order to comply with your instructions.
Ayra Synergy shall not be held liable for any losses you may incur through the accessing of third parties Websites from our website. Moreover, it is up to our discretion to modify or suspend temporarily or permanently the use of Our Website without prior notice. By accessing our website you are agreeing that Ayra Synergy shall not be held liable for any modification or suspension occurring on our website. We will not be liable or responsible for any failure to perform, or delay in performance of, any service which is exclusively provided by our website and which is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following:
The acts, decrees, legislation, regulations or restrictions of any government. You shall indemnify and hold harmless Ayra Synergy and all its employees, officers and affiliates from any third party claims, damages that shall arise from your infringement of any intellectual property rights, your breach of these Terms and Conditions, your breach of any confidence principle, any defamatory statements that you would have made or the infringement of any other right without limitation whatsoever.
By accepting the current Terms and Conditions, you expressly agree to receive electronic commercial communications, as well as electronic commercial communications at the email address/phone number or etc., provided by you, for our products and/or services which are being published on our website. If you do not wish to receive such electronic commercial communications, you can use the unsubscribe option to withdraw your consent. We reserve the right to organize promotional and bonus programs, to define the parameters for carrying out of the promotions as well as to change them and to terminate them at our own discretion without having any liability to the end customers. Your options with respect to receipt of marketing communication are set forth in our Privacy Policy.
If you have a complaint regarding any product, please notify us at the service email ([email protected]), in order to investigate the circumstances for you. We strive to process quickly and fairly all complaints we receive. We will respond to every complaint submitted in written form and/or through written answers sent to your email address, registered with us. We will inform you of our decision within 15 working days from the moment we receive the complaint. If we are unable to do so due to unforeseen reasons, you will be notified of the situation. In any case, the delay won’t exceed 35 days. In case we don’t honor your complaint, you may refer the dispute to the Conciliation Commission for Payment Disputes with the Commission for Consumer Protection in Bulgaria. The cooperation of the Commission can be requested after the disagreement is present at Bulgaria, Sofia, postcode: 1000, 1, Vrabcha Street, 4th floor, phone: +359 2 9330565, fax: +359 2 9884818, as well as on the website: www.kzp.bg and http://abanksb.bg/pkps, e-mail: [email protected].
If you have any questions regarding these Terms and Conditions or the Privacy Policy please email us at [email protected]